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Our process
How a piece is made
From a first sketch to the final hallmark, every piece we make passes through six considered stages. We will write to you at each one, so you always know where your order is. There is no rush here — the right ring is worth the time it takes.
Timeline
- Step one
Design
Your brief becomes a sketch. We discuss stone, metal and proportion — either in person at our atelier or on a short video call. There is no charge for this conversation.
- Step two
CAD renders
We send you two views of your ring: a photoreal render showing how the finished piece will look, and a technical drawing with every measurement annotated. You approve both before any material is cut.
- Step three
Silver sample
We make a 1:1 replica of your ring in sterling silver and post it to you. Hold it, try it on, refine the fit. We will not cast in your chosen metal until the sample feels right.
- Step four
Casting
Approved, the piece is cast in your chosen metal — 18ct gold, platinum or palladium. From a render and a sample, your ring is now a physical piece.
- Step five
Stone setting
Your centre stone is hand-set by our master setter. Side stones follow. This is the most delicate stage and the one we never rush.
- Step six
Finishing & hallmarking
Polishing by hand, hallmarking at the London Assay Office, and a final quality check before dispatch with fully insured FedEx delivery.
Sourcing the stone
Every stone is independently certified
For loose-stone orders, we work with a global network of GIA, IGI and HRD-graded suppliers. Every stone arrives with its grading certificate, and is independently quality-checked at our London atelier before it is packaged. For laser-inscribed diamonds, we verify the inscription on the girdle matches the certificate number.
What every piece passes through
London Assay Office
Every gold and platinum piece is hallmarked at the London Assay Office before dispatch.
Quality check
Our gemmologist verifies every stone against its certificate before it leaves the atelier.
Insured FedEx delivery
Every order is dispatched fully insured with FedEx tracking. Signature required on delivery.
After it arrives
Yours for a lifetime
The centre stone carries a 30-day return window — so you can be entirely sure of the stone you have chosen. Your bespoke setting is made specifically for you and is not returnable. Every piece comes with a lifetime warranty, and resizing, polishing and minor adjustments are complimentary for life. We are here whenever you need us.
Begin your commission
Whether you have a clear idea or just the beginnings of one, our designers will help you shape it. A consultation is complimentary and takes about thirty minutes.
From your first question to your finished ring — our Hatton Garden specialists are here throughout. Crafted for your forever.
From your first question to your finished ring — our Hatton Garden specialists are here throughout. Crafted for your forever.